Privacy and Cookie Policy | DenCos Ortho Paro

Here at DenCos, we highly value the privacy of our website visitors. To protect your privacy as best as possible, we adhere to several core values.

Informing

We want to be clear and transparent about how we process data. We do this through our Privacy Policy.

Limitation of Data Collection

We carefully ensure that the collection of personal data remains limited to data that is essential for a properly functioning website and services you use.

No Marketing Based on Personal Data

We never provide personal data for marketing purposes and only send you commercial emails after your explicit consent.

Your Data Stays With Us

We do not share your data with third parties, unless this is essential for the services we provide, or when we are legally obligated to do so.

Security

We take appropriate security measures to protect your personal data and require the same standards from the companies we work with.

We Respect Your Legal Rights

Your privacy is protected by law. We inform you about your rights in this Privacy Policy. In this statement, we explain how we exercise our core values and how we protect your right to privacy.

On What Grounds Do We Process Your Personal Data?

We only process your personal data on a legal basis. For the above purposes, we process your data based on the following principles.

Execution of the Agreement

For purposes aimed at executing our services, for example for completing your registration.

Explicit Consent

For purposes aimed at providing access to and use of the website, placing cookies, sending newsletters, or processing your medical records after we have received your (explicit) consent for this.

Legitimate Interest

In certain cases, we have a legitimate interest in processing your personal data. This is the case when we use cookies to improve our services and that have no or limited impact on your privacy.

Legal Obligation

We may have one legal basis for purposes aimed at processing your medical data and maintaining your medical records. Additionally, we are legally obligated to retain certain data from your webshop orders.

Data of Persons Under 16 Years

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years. However, we cannot verify whether a visitor is over 16. We therefore advise parents to be involved in their children's online activities to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without that consent, please contact us.

Sharing with Third Parties

Your data is explicitly not shared with third parties, with the exception of parties directly involved in the execution of our agreement, or unless we are legally obligated to do otherwise. Parties that may be involved in the execution of the services you requested:

Hosting parties and our software suppliers
Payment service providers and delivery services
Your health insurer

Retention Period

Your personal information is never retained longer than necessary for the purposes described in this privacy statement and on the website, unless we are legally obligated to do so.

Cookies

We use cookies on this website. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone on the first visit to this website. They ensure that the website works properly and that, for example, your preference settings are remembered.

On your first visit to our website, we have already informed you about these cookies and asked for permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. Additionally, you can also delete all information previously stored through your browser settings.

Manage your cookie preferences:

Use of Session Cookies

With the help of session cookies, we can see which parts of the website you have viewed during this visit. We can therefore adapt our service as much as possible to the surfing behavior of our visitors. These cookies are automatically deleted as soon as you close your web browser.

Use of Permanent Cookies

With the help of a permanent cookie, we can recognize you on a new visit to our website. The website can therefore be specially set to your preferences. Even when you have given permission to place cookies, we can remember this through a cookie. This means you don't have to repeat your preferences every time, saving you time and making your use of our website more pleasant. You can delete permanent cookies through your browser settings.

Google Analytics

In case we have activated Google Analytics, cookies from the American company Google are placed as part of the Analytics service. We use this service to track and get reports on how visitors use the website. This tool is set up in a privacy-friendly manner. For example, we do not allow Google to use the obtained Analytics information for other Google services, IP addresses are anonymized, and we have a processing agreement with Google.

The information that Google collects is transferred to and stored by Google on servers in the United States. Google states it complies with the Privacy Shield principles and is part of the Privacy Shield program of the US Department of Commerce. This means there is an appropriate level of protection for the processing of any personal data.

Data Protection Authority

DenCos would also like to point out that you have the option to file a complaint with the national supervisor. That is the Data Protection Authority.

What Do We Use Your Personal Data For?

Depending on the services we offer on the website, the data collected through our website can be used for the following purposes:

Managing Your Account and Profile

To create an account, we ask you to fill in some personal data. This includes your email address, self-chosen password, name and address, gender, and your date of birth. This data enables you to use certain services on our website. By creating an account, you don't have to re-enter your data on every visit.

Registration and Making Appointments

If you register through our website or make an appointment, the data you provide in the form or during the appointment service is only used to manage your registration and fix the appointment.

Medical History or (Repeat) Prescription Forms

If you fill out a medical history form through our website or request (repeat) medication, the information you provide there gives us a general insight into your health, medication use, conditions, and allergies. We handle this information carefully and use it exclusively to provide you with the right care.

Improving Our Services

We can use your data to improve our services. We only do this if you have provided the data to us for that specific purpose, or if you have given us permission. Think of feedback you sent to us via a complaint form, or the permission you gave us to use cookies. We will not process your personal data for other purposes than the above, unless you have given us prior permission or if we are legally obligated to do so.

What Personal Data Do We Need?

By using the website and the services offered there, you leave certain data with us. We only store and use personal data that is directly provided by you or where it is clear when providing that it is provided to us for processing. Depending on the service you use, we can collect the following data through the website:

Your contact details (email address, phone number)
Your name
Citizen Service Number (BSN)
Click and surfing behavior
Device data/pseudonymized IP address

Security

We take the protection of your data seriously and take appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact us.

Third-Party Websites

This privacy statement does not apply to third-party websites that are linked to this website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We advise you to read the privacy statement of these websites before using them.

Changes in This Privacy and Cookie Statement

We reserve the right to make changes to this statement. It is advisable to consult this statement regularly, so that you are aware of these changes.

Viewing, Adjusting, and Deleting Your Data

You have the right to view, correct, or delete your personal data. Additionally, you have the right to withdraw any consent for data processing or object to the processing of your personal data by DenCos and you have the right to data portability. This means you can submit a request to us to send the personal data we have about you in a computer file to you or another organization named by you. You can send a request for access, correction, deletion, data portability of your personal data to the contact details below. We will respond to your request as quickly as possible. Clearly indicate who you are, so that we are sure we do not change or delete data from the wrong person.

Contact

DenCos

Diamantlaan 15

2132 WV Hoofddorp

Data Protection Officer

The office manager

Questions and Feedback

We regularly check whether we comply with this privacy policy. If you have questions about this privacy policy, you can contact us via the above details.